Terms and Conditions

Kingdom Connection wants you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your unused product, in the original packaging within 30 days of the original date of purchase. Please review the guidelines below for complete details of our return policy as well as what products are unable to be returned.

All returns or exchanges must be pre-approved by Kingdom Connection. A Return Authorization Email must be issued and clearly indicated on the outer packaging of the returned product, along with the customer’s return address. Once an Return Email is assigned, it is valid for 15 days and will expire on the 16th day after the date of issuance, at which time any returned products will be refused.

After requesting a return, you will be supplied with one UPS label for each box you are shipping back. One label should be taped to the top of each box. The packages can then be dropped off at your local UPS Store.

Returns and exchanges are subject to the conditions below:

Products must be shipped back to us no later than 30 days from the original date your order was placed. The shipment must be scanned by the return shipping carrier prior to the 30-day deadline. There are no returns after December 1st of the same year.

•  Returned items must be in new condition and in the original packaging.
•  If you are returning an item for a refund, the return shipping cost will be deducted from your refund amount.
•  If you are returning an item for an exchange or store credit, Shipping cost for oversized items (all pallets and single packages over 6 cubic feet in size), is the responsibility of the customer. If an exchange order does not exceed the free shipping threshold of $95, the customer will need to cover the shipping cost.
• For orders over $1,500, only an exchange or store credit is offered. Please request samples prior to placing a larger order to ensure the product meets your needs.
• Dealer/Pro Installer purchases cannot be returned for a refund or store credit. Exchanges are allowed as long as the product is in new, unused condition, and in the original packaging. Return shipping cost is the responsibility of the wholesale customer.

Items Not Eligible for Return: Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned under any circumstances:

•  Commercial tower trees
•  Commercial dimensional displays
•  Custom lit wreaths, garlands, and sprays
•  Custom ordered products
•  Hand decorated wreaths and garlands
•  Fiberglass displays

Privacy Policy

                                                     Kingdom Connection Privacy Policy

                                                                                     Effective Date: 01/01/2023

At Kingdom Connection, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our website and services. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

       Information We Collect:

1. Personal Information:

• When you register an account with us, make a purchase, or interact with our website and services, we may collect personal information such as your name, email address, shipping address, and payment details.

1. Non-Personal Information:

•  We may automatically collect non-personal information, including but not limited to your IP address, browser type, operating system, and website usage data through cookies and similar technologies. This information helps us to enhance your browsing experience and improve our services.

        How We Use Your Information:

1. Personal Information:

• We use your personal information to process and fulfill your orders, manage your account, and provide customer support.
• With your consent, we may send you promotional emails, newsletters, and updates about our products and services.
• We may use your information to personalize your experience on our website and recommend products that might interest you.
• Your information may be used for legal compliance, protection of our rights, and prevention of fraudulent activities.

1. Non-Personal Information:

• -Non-personal information is used to analyze trends, track website traffic, and improve our website’s functionality and user experience.

        Disclosure of Information:

1. Legal Requirements:

• We may disclose your information if required to comply with applicable laws, regulations, or legal processes.

       Data Security:

1. We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
2. While we strive to protect your data, please understand that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

         Your Choices:

1. You can update your account information and communication preferences by logging into your account settings on our website.
2. If you wish to opt-out of receiving marketing communications from us, you can follow the instructions provided in the emails or contact our customer support.

        Children’s Privacy:

• Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to remove that information from our systems.

        Changes to this Privacy Policy:

• We may update this Privacy Policy from time to time. Any modifications will be effective when posted on this page. It is your responsibility to review this page periodically to stay informed about our current privacy practices.

        Contact Us:

         If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: sales@ChristmasContractor.com
• Phone: 832-429-4959

Thank you for trusting Kingdom Connection with your personal information. We are dedicated to protecting your privacy and ensuring a safe and enjoyable shopping experience on our website.