Refund policy
At Christmas Contractor, we are committed to providing high-quality products and excellent customer service. If you need to return an item, please review our return policy below.
Return Window & Requirements
✔ 30-Day Return Policy – Returns must be requested within 30 days of receiving your order.
✔ Final Return Date: December 1st, 2025 – No returns will be accepted after this date.
✔ Restocking Fee & Shipping Costs – Customers are responsible for return shipping costs and a 10% restocking fee.
Eligibility for Returns
✔ Items must be unused, in their original packaging, and in the same condition as received.
✔ A receipt or proof of purchase is required.
✔ Items returned without prior approval will not be accepted.
📧 To initiate a return, contact us at sales@ChristmasContractor.com. Once approved, we will provide a return shipping label and instructions.
Refunds on Products with Free Shipping
If your order included free shipping, the original shipping cost will be deducted from your refund.
Example: If a product is returned, the customer is responsible for:
- Return shipping cost
- 10% restocking fee
- Original shipping expense (deducted from refund)
Damages & Order Issues
Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately at support@ChristmasContractor.com with:
✔ Photos of the packaging, shipping label, and damaged product
✔ Your order number and details
We will review the issue and provide a replacement or refund as needed.
Refund Process
Once your return is received and inspected, we will notify you if your refund is approved. If approved:
✔ Refunds will be issued to the original payment method (minus shipping/restocking fees).
✔ Banks and credit card companies may take up to 30 days to process refunds.
Returns Not Accepted
❌ Wrong Address Provided – If an order is sent to an incorrect address due to a customer error, we cannot issue refunds or send replacements.
❌ Used or Opened Items – Returns will be denied if products are used, opened, or not in original packaging. Items sent back in this condition will be returned to the customer at their expense.
📞 Questions? Need Help?
Email us at sales@ChristmasContractor.com – We’re happy to assist you!
