Kingdom Connection Refund and Return Policy

Thank you for shopping with Kingdom Connection. We strive to provide our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we are here to help with our refund and return policy.

         Eligibility for Refund and Return:

•  To be eligible for a refund or return, the product must be unused, unopened, and in its original packaging. 
•  Returns must be initiated within 30 days from the date of purchase, except for orders placed after November 1st, which must be requested for return before December 1st.
•  For orders placed after December 1st, the refund and return policy will not apply.
• There are no returns or refunds for local pick up materials.

         Refund Process:

•  To initiate a refund, please contact our customer support team at sales@ChristmasContractor.com or 832-429-4959. Provide your order number and a detailed reason for the refund request.
•  Once your request is received and approved, you will be provided with a Return Merchandise Authorization (RMA) number, which you must include with your return shipment.
•  Customers are responsible for the shipping costs associated with returning the product.

        Return Shipping Instructions:

• -Safely package the unused and unopened product, ensuring it is adequately protected to avoid any damage during transit.
•  Clearly write the provided RMA number on the outside of the package.
•  Ship the product to the following address:
•   Kingdom Connection Returns
•  15462 Highway 105E, Plantersville, TX 77363
  
  

         Inspection and Refund Processing:

•  Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria stated above.
•  If the product passes the inspection, we will initiate the refund process.
• The refund will be issued to the original payment method used during the purchase.
•  Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider’s policies.

        Damaged or Defective Products:

•  If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the order.
•  Provide a detailed description and images of the damage or defect to facilitate a smooth resolution process.
•  We will either offer a replacement or a full refund for damaged or defective products, including the cost of return shipping.

        Non-Refundable Items:

         The following items are not eligible for a refund or return:

•  Gift cards
•  Downloadable digital content
•  Perishable goods

       Contact Information:

       For any inquiries or assistance regarding refunds and returns, please reach out to our customer support team:

•  Email: sales@christmascontractor.com
•  Phone: 832-429-4959
• Working hours: 8 AM- 6 PM

Please note that this refund and return policy is subject to change without prior notice. Any updates will be reflected on our website. Thank you for choosing Kingdom Connection, and we appreciate your understanding of our refund and return policy.