HOLIDYNAMICS LIMITED WARRANTY
Holidynamics warrants that its products will be free from defects in material and workmanship for a period of “three
seasons” from the date of shipment, with proof of purchase. A season is defined as 90 days. An exception to the
“three seasons” warranty is the Spritzers and Bows. The Spritzers and Bows have a one season warranty. For Outdoor
LED Trees (including Cherry Blossom, Winter Bark, and all other outdoor LED Trees), the warranty is 270 days from
date of purchase. In the event that a warranty claim needs to be filed, do not wait to file a claim as most
manufacturing defects, if any are found, arrive defective “right out of the box”. Please inspect all products upon
receiving of the shipment. Warranty Exclusions apply. Please refer to the Warranty Exclusions section for further
details.
WARRANTY EXCLUSIONS
This warranty is further conditioned upon proper storage, installation, use and maintenance of product. Warranty is
for the non-permanent, seasonal, installation and temporary use for no more than “three seasons” from date of
shipment. A season is defined as commencing on the date the product is installed for use and ends at the time the
product is not in use and is removed or put into storage. Foliage and fabric bow fading is NOT covered under warranty
as foliage and the fabric from the bow may change color depending on the exposure level to UV rays. Accessories,
electrical cord and timers are NOT covered under this warranty. Although our metal product is coated with a durable
exterior powder coat layer, rusting of the metal will occur over time when exposed to moisture; therefore, rusting
of the metal is not considered a manufacturing defect and is NOT covered under warranty.
The above warranties do not cover and Holidynamics Inc will not be liable for any conditions attributable to (1)
misuse, faulty installation, misapplication, extreme environmental conditions, lightening, electrical surges or acts of
God, lack of compliance with applicable instructions, improper or inadequate maintenance, negligence, accident, or
tampering which includes the removal of any identifying labels or altering the original design of the product; (2) the
incompatibility, improper design, installation, maintenance of products, accessories, equipment or materials not
supplied by Holidynamics.
LIMITATION OF LIABILITY
Holidynamics will not under any circumstances whether as a result of breach of warranty, tort, strict liability or
otherwise be liable for consequential, incidental, special or exemplary damages, including but not limited to, loss of
profits or revenues, loss of use of the product or any other goods or associated equipment or damage to any
associated equipment, cost of capital, cost of substitute products, facility of services, down time cost, cost relating
to removal or reinstallation of product or damages for personal injury or property or any claims of claimant’s
customers. Holidynamics’ liability on any claim, of any kind, for any loss or damage arising out of, resulting from or
concerning any aspect of this warranty or from the product or services furnished hereunder shall not exceed the
price of the specific product which gives rise to the claim.
If a product covered by this warranty fails to conform to this warranty and is returned by purchaser in accordance
with Holidynamics published Warranty Service Program during the warranty period, Holidynamics will, at its option,
either repair or replace the product or the non-conforming part thereof. For purposes of clarity, “repair or replace
the product or the non-conforming part thereof” does not include any removal or reinstallation costs or expenses,
including without limitation labor costs or expenses.
NON-TRANSFERABLE
This warranty only applies to the original purchaser. If a product covered by this warranty is returned by the original
purchaser in accordance with Holidynamics published Warranty Program during the warranty period, Holidynamics
will choose to repair or replace the said warranty product. If Holidynamics chooses to repair or replace the product
and is not able to do so because it has been discontinued or is not available, Holidynamics may replace it with a
comparable product of equal or lesser value of your choosing. If a comparable product is not available, the
replacement item will be replaced, when back in stock, the following year as long as the item is not discontinued.
THE WARRANTIES AND REMIEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES
WHETHER, EXPRESS OR IMPLIED, INCLUDING ALL WARRANTIES OR MERCHANTIABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND ALL WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OR TRADE.
Purchaser’s exclusive remedy, and Holidynamics sole liability, for any nonconformity or defect in any Product shall
be only those explicitly set forth herein.
FILING A WARRANTY CLAIM
To file a warranty claim, please contact Holidynamics directly at 1-855-505-6046 or send an email to
orders@holidynamics.com. From there you need to provide your contact information, the information from your
invoice, and tell us about the problem you are having with your holiday product. Please explain where the problem
is occurring and be as specific as possible. It may also be required for you to submit pictures in order to expedite the
claims process. Once the claim form is submitted, we will respond to your email and provide you with instructions
for processing your warranty claim.
Before any product is returned to any location, an RMA number must be received. An RMA number will be sent to
your email address upon completion of the online form and acceptance of the claim by Holidynamics. Make sure the
RMA number is marked clearly on the exterior of all returned packages.
Packages received without proper identification will be returned to sender. For proper credit, all warranty returns
must include a copy of the original invoice and/or packing slip. All shipping and handling charges associated with a
return under warranty will be the responsibility of the owner. Upon inspection of the returned product, any items
covered under warranty will be returned back to the owner at the expense of Holidynamics. It will be at the discretion
of Holidynamics to determine if the entire item needs to be replaced or if the defect can be repaired with
replacement parts only. If any defect relates to the lights on any metal frame, it may be necessary to strip the lights
off the frame before returning the product back for warranty. The removal of the lights from the frame and the
reinstallation of the replacement lights are at the expense of the owner.
If the returned product is shipped back to Holidynamics for warranty or exchange and found to be damaged or nonfunctional due to user neglect and not from a manufacturing defect, the owner will be responsible for the return
shipping charges and warranty coverage will not be an option.
RETURN POLICY
Due to the seasonal nature of this product, the retention of goods by the Buyer or for the benefit of the Buyer shall
constitute an unconditional and absolute acceptance by the buyer. Therefore, we cannot accept any product returns,
unless for merchandise that meets the requirements under our warranty policy. If your order was incorrect at the
time of receipt please contact us within (2) days. We will be happy to provide you with the correct product or
replacement parts at no cost to you. A call-tag along with the return instructions will be sent by email for the return
of item(s) shipped in error.
